All Irish, UK and EU orders over €50.00 qualify for free shipping. Orders below €50.00 will incur a shipping charge of €9.95 All products are shipped discreetly in a brown box with absolutely no indication as to the contents and sender details will read Cloud Zen Media. All goods that are dispatched are sent via Fedex or UPS signed for insured delivery. Average delivery times are four to five working days, excluding weekends and public holidays. We strive to maintain this time frame on all orders however from time to time unexpected delays beyond our control can occur that may lead to slightly longer delivery times.
Return or exchange an item – our 100% money back guarantee If you are not completely satisfied with your purchase. All Returns must be accompanied by a completed returns form including RMA number. Please contact us for your RMA number and returns form. Then simply return the item to us in its original condition within 14 days of receipt. Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item. Please note: Goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.
Charges showing on your credit card will appear as 'CloudZen'
I am at least 18 years of age and / or have the legal right to possess adult material in my community. I am not offended by adult material including such things as Sex Toys, Bondage, vibrators and other adult products. If I use these services in violation of this agreement, I understand I may be in violation of local and international laws and am solely responsible for my actions. By entering the website, I will have released and discharged the providers, owners and creators of this site from any and all liability which might arise. All goods supplied by Cloud Zen Media remain the property of the vendor until such time as they are paid for in full. All goods sold through this site are sold as ‘novelty goods’. Cloud Zen Media cannot be held responsible for any injury caused by improper use. This site trades in accordance with recent EU directives for online trading as follows: We provide a secure checkout for the encrypted delivery of sensitive customer information such as contact and credit card details Via Paypal. All goods come with a 14 day satisfaction guarantee. If for any reason you are not happy with your purchase simply return it to us within 14 days of placing your order and we will exchange it for an alternative product or refund your money (P&P costs are non refundable). Our returns conditions For our returns procedure please see returns section above. If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods to you without notice. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable. Notice is given that free offers will be accounted for, if returned goods takes the order value below the free offer level. The value of free offer goods will be deducted from any refund that may be due. To avoid refund deductions please return any free offer goods with your returns if your order value will drop below the free offer level. Your credit card is charged in the name of Cloud Zen Media. All claims for delivery shortages and damages must be reported to us within 3 days of the delivery date. All goods are supplied with a 90 day fault warranty (faulty goods can only be returned for exchange not refund). All products shown on this website may vary slightly from the images displayed. Cloud Zen Media cannot be held responsible for orders being delayed by incorrect information or declined credit cards. Material on this site may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way. All material is the copyright of Cloud Zen Media. Use of this site constitutes your acceptance of these terms and conditions, which take effect on the date, on which you first use the site. These Terms and Conditions do not affect your statutory rights.