DELIVERY

All Irish, UK and EU orders over €50.00 qualify for free shipping. Orders below €50.00 will incur a shipping charge of €9.95 All products are shipped discreetly in a brown box with absolutely no indication as to the contents and sender details will read Cloud Zen Media. All goods that are dispatched are sent via Fedex or UPS signed for insured delivery. Average delivery times are four days working days and we strive to maintain this time frame on all orders however from time to time unexpected delays beyond our control can occur that may lead to slightly longer delivery times.

RETURNS

Return or exchange an item – our 100% money back guarantee If you are not completely satisfied with your purchase. All Returns must be accompanied by a completed returns form including RMA number. Please contact us for your RMA number and returns form. Then simply return the item to us in its original condition within 14 days of receipt. Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item. Please note: Goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.

DISCREET BILLING

Charges showing on your credit card will appear as 'CloudZen'

PRIVACY POLICY

PRIVACY POLICY for www.SEXTOYS.ie T/A Cloud Zen Media. We, at Cloud Zen Media treat the privacy of our visitors with the highest importance. This policy details the measures we take to preserving and safely guarding your privacy when you visit or communicate with our site or personnel. A detailed explanation of how we may store or otherwise use personal information about you is explained in this Privacy Policy. Regular updates of the Privacy Policy are completed, requiring you to check back on this Policy from time to time. 1. Information Collection Operation of this site may require collection and processing of the following data: 1.1 Visit details to our site or any resources used on our site are not limited to just location and traffic data, weblogs or other communication information. 1.2 Information given to us when you contact us for any reason. 1.3 Data offered by filled out forms on our site, like a registration or purchase. 2. Cookies Our advertisers and us may have the occasion to collect information in regards to your computer for our services. The information is gained in a statistical manner for our use or advertisers on our site. Data gathered will not identify you personally. It is strictly aggregate statistical data about our visitors and how they used our resources on the site. No identifying personal information will be shared at any time via cookies. Close to the above, data gathering can be about general online use through a cookie file. When used, cookies are automatically placed in your hard drive where information transferred to your computer can be found. These cookies are designed to help us correct and improve our site’s services or products for you. You may elect to decline all cookies via your computer. Every computer has the ability to decline file downloads like cookies. Your browser has an option to enable the declining of cookies. If you do decline cookie downloads you may be limited to certain areas of our site, as there are parts of our site that require cookies. Any of our advertisers may also have a use for cookies. We are not responsible, nor do we have control of the cookies downloaded from advertisements. They are downloaded only if you click on the advertisement. 3. Your Information and how it is Used Primarily, we collect and store data about you to help us provide better service and products to you. The following are purposes we may use your information for: 3.1 At anytime you request information from us via a form or other electronic transmission we may use your information to fulfill that request relating to our services and products. We may also communicate with you on other products or services you may find of interest, only when consent has been provided. 3.2 Contracts we make with you create a commitment, which may require contact or use of your information. 3.3 We have the right to notify you of changes to our website, products or services that could affect our service to you. 3.4 Information on products or services similar to those of an existing consumer purchase may be communicated to you. The information sent to you in a communication will be similar to the subject of a recent sale. 3.5 We may also use your information or allow a third party use of this data, to offer you information about unrelated products or services you may be interested in. We or third parties can only communicate if you have consented to such communication and data use. 3.6 New consumers can be contacted by our website or third parties only if consent has been granted, and only for those communications you have granted. 3.7 An opportunity for declining your consent is provided on our site. Use this opportunity to withhold your details from us or third parties, regarding data we may collect. 3.8 Be aware we do not reveal identifiable information about you to our advertisers, though we may at times share statistical visitor information with our advertisers. 4. Storage of Personal Data 4.1 The European Economic Area is large, but we may have to transfer data outside of this area. If data is transferred outside the European Economic Area it will be for storing and processing. A processing staff operating outside this area may belong to our website or a supplier, in which they can process or store your information. An example: to process and complete your sale or offer support services we may have to go outside the European Economic Area for the transfer. When you click submit of your payment details, personal information or other electronic communication you agree to the transfer for storage and processing. We take all necessary steps for security known to be in agreement with the Privacy Policy found here. 4.2 Information submitted by you is stored on secure servers we have. Any payment or transaction details will be encrypted for full safety measures to be in use. 4.3 As you know, transmission of data on the internet is never guaranteed regarding safety. It is impossible to guarantee your safety with electronic data and transmission. You are therefore at your own risk if you elect to transmit any data. When offered you may create a password, but you are responsible for keeping it confidential. 5. Information Sharing 5.1 If necessary, we may share personal information to our group members including such entities as subsidiaries, holding companies and their subsidiaries. Information is shared only when applicable. 5.2 Third party disclosure may be necessary in regards to personal information: 5.2.1 A sale of our business or its assets, in full or part, to a third party may require personal data sharing. 5.2.2 Legally, we may be asked to share and disclose data details. 5.2.3 To assist in reducing credit risk and fraud protection. 6. Third Party Links Links on our site that belong to third parties may be found. These websites have their Privacy Policy, which you agree to when you link to the site. You should read this third party policy. We do not accept claims of liability or responsibility in any way for these policies or links, as we have no way to control the third party sites. 7. Contacting Us We welcome any queries, requests you may have regarding this Privacy Policy, or comments. Please do not hesitate and feel free to contact us on our contact form or email us at hello@sextoys.ie .

TERMS & CONDITIONS

I am at least 18 years of age and / or have the legal right to possess adult material in my community. I am not offended by adult material including such things as Sex Toys, Bondage, vibrators and other adult products. If I use these services in violation of this agreement, I understand I may be in violation of local and international laws and am solely responsible for my actions. By entering the website, I will have released and discharged the providers, owners and creators of this site from any and all liability which might arise. All goods supplied by Cloud Zen Media remain the property of the vendor until such time as they are paid for in full. All goods sold through this site are sold as ‘novelty goods’. Cloud Zen Media cannot be held responsible for any injury caused by improper use. This site trades in accordance with recent EU directives for online trading as follows: We provide a secure checkout for the encrypted delivery of sensitive customer information such as contact and credit card details Via Paypal. All goods come with a 14 day satisfaction guarantee. If for any reason you are not happy with your purchase simply return it to us within 14 days of placing your order and we will exchange it for an alternative product or refund your money (P&P costs are non refundable). Our returns conditions For our returns procedure please see returns section above. If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods to you without notice. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable. Notice is given that free offers will be accounted for, if returned goods takes the order value below the free offer level. The value of free offer goods will be deducted from any refund that may be due. To avoid refund deductions please return any free offer goods with your returns if your order value will drop below the free offer level. Your credit card is charged in the name of Cloud Zen Media. All claims for delivery shortages and damages must be reported to us within 3 days of the delivery date. All goods are supplied with a 90 day fault warranty (faulty goods can only be returned for exchange not refund). All products shown on this website may vary slightly from the images displayed. Cloud Zen Media cannot be held responsible for orders being delayed by incorrect information or declined credit cards. Material on this site may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way. All material is the copyright of Cloud Zen Media. Use of this site constitutes your acceptance of these terms and conditions, which take effect on the date, on which you first use the site. These Terms and Conditions do not affect your statutory rights.